Terms and privacy protection
Lynganor norwegian.online – hereafter just called norwegian.online – organizes private lessons in Norwegian according to the method that is explained on this website. They are private lessons in modern spoken and written Norwegian (Bokmål), at all levels. The lessons are adapted to the needs of every student.
Trial lesson
The trial is without any obligation, and is offered for a reduced price. The teacher will see what is your level and we will see what approach is the best for the continuation. You will also see how a normal lesson works in technical and practical terms. The trial lesson is only offered once.
The regular lessons
Please ensure that you are always on time. If you turn up too late, the lesson will be shortened accordingly. Please always ensure that you can be reached by telephone or by chat at the beginning and during the lesson. That is a way to ensure that we can solve any problem that may occur.
Please ensure that you are properly equipped for the online lesson. You need an Internet connection that is good enough, and your electronic equipment also needs to be of adequate quality. It is also your own responsibility to purchase the teaching materials that we will use.
norwegian.online has the responsibilityto organize lessons of high quality. The teacher must be punctual and the technical equipment at the teacher’s side should work properly. The teacher also needs to do the necessary work before and after the lessons. However, this should be limited to 25–30 minutes. norwegian.online reserves the right to charge extra if much time is needed to follow up a student before and after lessons.
Scheduling
Appointments are made via the website or directly with the teacher. Please always double-check that the confirmation has the correct time, especially if you are in another time zone than Norway/CET.
norwegian.online reserves the right to make changes of schedule of various reasons. However, if any changes must be made, the student should be informed as far in advance as possible, and the student should also be offered help to find a suitable time for a replacement lesson.
Payment
norwegian.online offers single lessons and package of 5 lessons. The (package of) lessons should be paid beforehand. The amount that you have paid is valid for one year. Please get in touch if you think that you will not manage to use all the lessons that you paid for. You will find information about the prices on the website.
Cancelling
If you need to cancel, please inform well in advance, and not any later than 24 hours before the lesson should start. Failure to do so will mean that the lesson should be paid for. Exceptions could be made in case we can schedule, and keep, a replacement lesson within the same week. There could also be other exceptions, but they would need to be considered in every case. Please always ensure that you receive a confirmation for your cancellation.
Refund
You can claim a 100% refund if you cancel earlier than 24 hours before the planned beginning of the first lesson of a package. The rule of 24 hours also applies if you have just paid for a single lesson.
In some cases, you can request a refund of parts of the amount that you already paid. You need to state the reason for such a request. norwegian.online reserves the right to reduce the amount to be refunded due to extra work or changes in course fees.
Contact
norwegian.online can be reached via contact form, e-mail, WhatsApp, SMS or Messenger. Serious requests related to the courses will normally be replied to within 1-2 working days.In some cases, it may take longer due to sickness or vacation. It will not be replied to spam, irrelevant requests and requests that do not appear as serious.
Privacy
norwegian.online is obliged to follow the General Data Protection Regulation (GDPR) of the EU. Some personal information about customers is necessary to organize a course or a trial lesson. This information will not be shared with any third party, unless you explicitly express your consent. The personal information will be removed when it is not considered to be needed anymore.